Refund policy

RETURN & REFUND POLICY — NoseReset™
tupointluxe.com

Return Window
You have 60 days from the date of delivery to request a return.

Eligibility Requirements
To qualify, ALL of the following conditions must be met:

  • Item is unused, unaltered, and in its original condition
  • All original packaging, accessories, and documentation are intact and undamaged
  • Receipt or proof of purchase is provided
  • Return is requested within the 60-day window

Items that do not meet every condition above will be automatically rejected.

How to Initiate a Return
Contact us at masinformacion@tupointluxe.com before sending anything back. Returns sent without prior written authorization will be refused and returned to sender at the customer's expense. Once approved, we will provide return instructions.

Damaged or Incorrect Items
Inspect your order within 48 hours of delivery. If defective, damaged by the carrier, or incorrect, contact us immediately with photographic evidence. Claims submitted after 48 hours of delivery may not be eligible.

Non-Returnable Items
The following are not eligible for return under any circumstances:

  • Items showing signs of use, wear, or customer-caused damage
  • Items with missing, damaged, or altered original packaging
  • Sale items or purchases made with a discount code
  • Gift cards
  • Items returned without prior authorization

Exchanges
We do not process direct exchanges. Return your item following the process above. Once approved, place a new order separately.

European Union — 14-Day Cooling Off Period
If your order ships to the European Union, you have the right to cancel or return within 14 days of delivery for any reason, provided the item is unused, in original condition, with all packaging and proof of purchase intact.

Refunds
Upon receipt and inspection, we will notify you of approval or rejection within 5 business days. If approved, your refund will be credited to your original payment method within 10 business days. Allow additional time for your bank to process the transaction. If 15 business days have passed since approval with no refund received, contact us at masinformacion@tupointluxe.com.

Important
NoseReset™ reserves the right to reject any return that does not strictly comply with this policy. Approved refunds are issued solely at our discretion based on the condition of the returned item upon inspection.

Contact: masinformacion@tupointluxe.com
Response within 24–48 business hours.